Business Associates

The scope for self-service retail solutions is rapidly increasing as kiosks provide a number of ways to enhance customer experience and facilitate the sales process. Retail kiosk can increase revenue by cutting down on staff costs, decrease pressure on staff, decrease waiting times for customers.

Specifically, kiosks can be used in retail environments to:

• Enable online transactions through store website
• Self-scan terminals where the customer can check prices
• Self check-out systems where the customer can scan, pack and pay
• Promote and provide access to store website
• Provide access to far more products than physical store can stock

In recent times, self-service in banking has now moved far beyond the ATM, as more and more banks find out how kiosks in branches can help their business. Kiosks can handle some of the customers'' transaction needs, and provide customers with information about bank products & services, especially e-banking option.

Solutions offered by kiosks in banking and finance:

• Promote a bank''s website
• Net banking kiosk
• Cash dispensing kiosk
• Cheque depository kiosk
• Answer frequently-asked customer questions
• Highlight banking products, interest & loan rates

Kiosks have given an enormous boost to the travel industry. In a business, kiosk can provide the ideal solution, both by providing a maximally efficient means of serving travelers in a number of capacities, and by simultaneously providing them with the kind of service that can only be offered by a kiosk – one which customers feel is fair and without prejudice.

Kiosk solutions in travel & tourism include:

• Ticketing kiosks, to purchase travel tickets without having to queue
• Information terminals, which provide travel times and maps
• Check-In Kiosk / Boarding Pass Kiosk
• Information / e-Ticketing Kiosk
• Loyalty Program Kiosk

Through our kiosks, telecommunications can certainly benefit from fast-moving customer service, which is always up-to-date, reliably informed and available. However, self-service terminals can also benefit major telecommunications retailers, reducing store ‘walk a ways’ by providing instant information about telecommunications devices (for instance, mobile phones) when sales assistants are unavailable or busy.

Solutions offered by kiosks in telecom include:

• Information terminals, detailing telecommunications products in store
• Queue Managemnt Kiosk
• Bill-Payment and e-Top Up Kiosk
• Mobile phone terminals, to download ring tones, etc. and top up balances Internet access kiosks, making the net available to everyone, everywhere

With the usage of our hospitality kiosks, one can take control and make his own choices through self-service. When a customer has a problem that requires human resolution, staff can focus completely on the problem at hand because of the reduced pressure on their time.

Solutions offered by kiosks in hospitality include:

• Reservation booking terminals for restaurants, enabling diners to reserve a table and order food in advance
• Electronic menus, allowing the diner to choose at the table and transmit their order directly to the kitchens
• Fast food & drinks order terminals, where customers order and pay before collecting their meal

Our range of healthcare kiosks play a major role in providing a trustworthy and highly secure means of transmitting information between the patient and his/her doctor or healthcare advisor, without the need to go via a third party. It also enables patients to have improved access to information and can help surgeries and hospitals to run in a more efficient manner by automating the check-in procedure.

Solutions offered by Healthcare kiosk include:

• Appointment booking kiosks, for patients to make or view appointments patient records terminals, allowing patients to check k their medical records
• Health information terminals, which provide general health information and give answers to common questions

With our Exhibition Kiosks, event management can be facilitated via the use of self-service, helping visitors and exhibitors alike to find their way into and around exhibition halls, automating the entire process to create smooth-running and successful events.

Exhibition kiosk solutions in exhibition centres include:

• Ticketing terminals, printing personalized entry tickets for event visitors Entry kiosks, allowing exhibitors and visitors to register their arrival and receive all their documents, as well as ordering meals, drinks and other services
• Internet access, making the Internet available to everyone at the exhibition
• Way-finding (exhibitor finding), offering printable maps and route-planning facilities
• Launching a new product in road shows using kiosk

Kiosk technology has become imperative in today’s age. Gamers demand more and more interactivity, and customer service is critical in leisure activities. It can turn standard arcade games into a rich, totally interactive experience and make available the maximum range of services, with minimal customer effort required.

Solutions offered by kiosks in gaming and entertainment include:

• Online gaming terminals, to play online games anywhere
• Music and video kiosks, where customers can try, buy and transfer a wide range of audio and visual files for their mp3 or mp4 players
• Interactive gaming terminals incorporating touchscreen, and even voice recognition technology to increase interaction
• Demonstration terminals, for gamers to ‘try before they buy''
• DVD rental kiosks, enabling customers to rent, pay for and return DVDs Gaming kiosk solutions can generate revenue in their own right, for instance by requiring players to pay before they play, or they can promote the purchase of home gaming systems, thereby indirectly generating profit

HR / Corporate Kiosk helps in bridging the digital divide for employees who lack computer access, such as those in manufacturing or production environments. In some countries, it is even required by law that intra- and internet access is available to all employees of a company, which in non-office situations (for instance, on the manufacturing floor, in a warehouse) can be a challenge to provide. Kiosks are the ideal solution to this problem, providing easy and quick access to staff intranets throughout the company premises, wherever employees are based.

Solutions offered by kiosks in HR & corporate include:

• Provide access to a company''s Intranet
• Wireless mobile terminals which can travel with staff from place to place, easily carried and easy to operate at any time
• Publicize corporate events & activities
• Allow employees to easily change their personal information
• Provide access to online policies & practices

Our range of education kiosk helps in providing faster, more efficient and cost-effective solutions for schools and universities, thus improving student access to IT and education services. Today, Information technology has become extremely popular and important throughout Indian education system, especially as more and more information becomes available on the internet, and as computer literacy becomes an essential requirement for many jobs. Thus through our kiosk solution we aim to provide education through self-service, offering students’ access to information providers such as the internet and facilitating time management, while providing a cost-effective means of transmitting information.

Solutions offered by kiosks in education include:

• University administration terminals, offering students a range of services
• Education terminals, allowing younger children to become more familiar with technology
• Public internet access kiosks, making the Internet available to everyone
• Library check-in and check-out kiosks, facilitating borrowing of books for users
• Test and examination terminals, where students can sit exams both in school and remotely, and receive their marks instantly

We provide E- Governance Kiosk solution to facilitate the flow of information between government and the public. Since, not every individual have access to PCs or the Internet, this relegates them to the wrong side of the digital divide. Thus, with our kiosks Central and Local governments can help the public.

Usage of E-Governance kiosk:

• Provide controlled access to e- government portals/websites
• Increase access to information about local government programs & services
• Provide local tourist information
• Deliver cost savings by allowing users to perform transactions on-line
• Publicize new government websites or initiatives
• Help bridging the digital divide
• Act as a public, physical embodiment of government technology expenditures

We at Bits & Bytes have the expertise to guide our clients at every stage of the kiosk project ensuring that it is managed in the most effective manner. In addition, our services does not end only with the delivery of the kiosks rather, we offer remote kiosk monitoring, dedicated support and maintenance for kiosks, statistical reports and other mission-critical kiosk services.

Our typical kiosk project solution will incorporate the following steps:-

• Kiosk manufacturing, deployment and roll-out
• Hot desk support team is available so that they can respond to our clients call
• Initial consulting determining kiosk''s specifications
• Remote kiosk monitoring